The Community Reuse Shop provides a service to collect up to 8 large or bulky household items including upholstered furniture items, such as sofas or chairs, electrical appliances or homeware from your home. This is referred to as ‘the service’ in this document. Throughout these terms and conditions, ‘you’ refers to the householder and ‘CRS’ refers to Community Reuse Centre. By booking the service you accept these terms and conditions.
Collections take place between 9am and 6pm Monday to Friday (excluding bank holidays). We can give you an exact day for collection but not a specific time.
We do not collect upholstered furniture items from businesses or commercial properties.
Items we will and will not collect
We will collect, if in full working order and free from wear and tear:
We won't collect:
Pricing
There is no charge for the service on the basis that we are collecting the item for free as we will be reusing it.
If you require items to be disposed of please contact Dumfries & Galloway Council and ask for bulky uplifts.
If you require a house clearance please contact us by telephone or email and we will arrange to meet you at the property to provide you with a quotation to clear the whole or part of a property.
Discounts
Payment
You can pay by credit or debit card.
Payments can be made online or over the telephone when arranging a booking of a clearance.
We do not accept cash, cheques or postal orders.
Before you book
There are plenty of people and organisations that might like your unwanted items. If yours are in usable condition, please consider swapping, selling or donating them.
Booking a collection
If you would like to book a collection, please complete the booking form on our
Alternatively, please call our Customer Care Team on 01776 707375 with a list of items you would like collected. The office is open Monday to Friday (excluding bank holidays) between 9am and 5pm. Please have your debit/credit card ready for payment if you require more than 8 items to be collected..
Preparation and collection
Items will be collected on the arranged collection day.
Collections take place between 9am and 6pm Monday to Friday (excluding bank holidays). We can give you an exact day for collection but not a specific time.
All items must be left inside the property so the items are not effected by weather or animals.
outside for collection, in one accessible location that is close to vehicle access. We will be unable to collect items that are, for example, located outside and exposed to the weather.
We require clear uninterrupted access to the item we are attending to collect from its location to our van.
If you live in a communal flat, items should not be placed outside of the front door on the day of collection as other people tend to take away all or parts of the items we are visiting to collect.
All items should be reasonably clean and free from damage, otherwise they may not be taken.
All fridge/freezers must be empty with their doors taped shut.
Dismantled furniture should have the bag of fixtures and fittings attached.
Any items which may be susceptible to weather damage should be covered up.
Any additional items left with booked items or items which are not as described in the booking form will not be taken.
Items collected may be recycled, reused or disposed of at our discretion.
If change your mind so the items are not collected, you must tell us within 24 hours of the collection day.
Rescheduling or cancelling a collection
You can reschedule or cancel your collection up to midday the day before collection Monday to Friday (excluding bank holidays) by calling our Customer Care Team on 01776 707375.
If items are not available for collection when the crew arrives, then we will endeavour to return free of charge provided that you contact the Customer Care Team on the day of collection no later than 5pm.
If the items are still not available when the crew returns, or you do not contact the Customer Care Team on the day of collection, you will not be entitled to a refund and you will need to rebook and if applicable pay for a new collection if required.
There may be times when we have to reschedule a collection for reasons beyond our control. If this happens, we will contact you as soon as possible to let you know and to arrange a new collection date.
Adding or removing items
We will collect up to 8 items.
If you add items, you must pay the additional cost per item and you will need to tell us what you are adding otherwise the crew will not collect.
If collecting over 8 items and you remove items, you will receive a partial refund provided that you tell us in advance.
You can make changes to your booking up to midday the day before collection Monday to Friday (excluding bank holidays), by calling our Customer Care Team on 01776 707375.
Refunds
We will give you a full refund if the collection is cancelled by midday the day before collection Monday to Friday (excluding bank holidays). No refund will be given for late cancellation.
If applicable we will give a refund if we miss a collection and don’t come back to collect within 72 hours of you notifying us of the missed collection.
No refund will be given if:
To request a refund, please call our Customer Care Team on 01776 707375.
Your information
We will only use your personal information as set out in our privacy statement.